Service Desk Engineer – Level Two

Location: Auckland
Department: ITS
Date Posted: 2018-09-07
Work Type: Permanent - Full Time

Ricoh’s ITS division is growing rapidly. Due to internal promotions and growth we now need Tier 2 Service Desk Engineers to join our growing Service Desk.

The Role:

Our Service Desk engineers are passionate about IT and providing exceptional customer service, every time. They support a range of customers and technologies and thrive working in a fast paced environment with a high volume of tickets. Our Tier 2 Engineers set the standard in terms of trouble-shooting and technical knowledge, and:

  • Provide Tier 2 technical support for tickets
  • Troubleshoot and resolve as many tickets as possible – this is a high volume environment!
  • Apply diagnostic techniques to identify problems, investigate root cause and recommend solutions.
  • Act as an escalation point for service desk tickets from the Tier 1 team.
  • Help drive compliance with SLA’s in regards to response and resolve requirements.

A bit about you

We’re looking for someone with a passion for technology, a great attitude and a high level of technical expertise. You’ll need:

  • Broad and strong technical knowledge
  • Substantial experience on an IT Service Desk
  • Microsoft certifications preferred
  • Experience with  Microsoft servers, Windows, Exchange, Active Directory, Office 365, WAN, LAN networks, TCP/IP model, VPNs, MAC, and Apple OSX and IOS, Antivirus technologies, VMware and Hyper-V….to name a few!
  • Excellent communication skills
  • Able to provide exceptional customer service and stay calm under pressure
  • Ambitious with a desire to grow your career with Ricoh
  • Understanding of ITIL

A bit about us

Ricoh is a global technology company that is in the business of change. A values-driven organisation that puts its customers at the heart of everything we do. We value our employees and provide a comprehensive benefits package. Our ITS team is growing rapidly and there are plenty of opportunities for the right person to grow with us.

If you’re ready to fast-track your career in IT, apply online today!

Imagine. Change. Join the Ricoh Team