Network Operations Engineer

Location: Auckland
Department: IT
Date Posted: 2019-08-13
Work Type: Permanent - Full Time

Network Operations Engineer

  • Managed Service Provider role – support external customers
  • Manage Network events
  • Contribute to platform improvements

At Ricoh we offer clients all-encompassing technology solutions that include and go beyond our core print copier products.  We are a Managed Service Provider – our clients outsource their IT support to us.  This is an outstanding opportunity to join Ricoh as a Network Operations Engineer based in our Auckland CBD office.  Build on your career success with the backing of a top brand and our extensive resources.


About the Role:

You will work in a helpdesk environment where we support our external customers by resolving their IT challenges remotely.  We cover network, hardware, software and telephony.  Your role is to ensure maximum possible service uptime and performance for our customers’ environments that are monitored by the Ricoh Managed Services platform. You will manage tickets and contribute to the creation of processes that help leverage automation to ensure Ricoh’s management of events is effective and efficient.

So, who are you?

  • You’ve held a Systems Administrator or Engineer role
  • You’ve had three years or more on a Helpdesk
  • You’ve worked in a Managed Service Provider (MSP) environment
  • You are resourceful and great at troubleshooting
  • You’re articulate and an effective communicator in English
  • You manage your time and your tasks efficiently

And now for the technical bit… you say “yes that’s me!”

  • You work with Microsoft Server and Services
  • You have managed and supported IT infrastructures
  • You can diagnose server or network alerts, events or issues
  • You understand common information architecture frameworks
  • You’ve worked with antivirus products
  • You’ve overseen automated patching
  • You’ve got experience with ConnectWise knowledge base
  • You’ve probably got some IT Industry certifications

About Us:

Ricoh is a global technology company with over 100,000 employees in 180 locations. We empower digital workplaces by utilising innovative technologies and solutions to make our customers’ businesses work faster, smarter and leaner, as well as providing service and support that match the products we deliver.

We invest in our employees and encourage a learning environment where you really can make your career what you want it to be. We provide access to learning tools such as LinkedIn learning and the support you need to achieve what you want.

Ricoh is an equal opportunities employer. If you have access needs and need support with your application you can call Emma Reid – Talent Acquisition Specialist on 093686179

Imagine. Change. Join the Ricoh Team