Head of Delivery – Digital Transformation

Location: Auckland
Department: Solutions
Date Posted: 2018-05-08
Work Type: Permanent

Ricoh is a global technology company that transforms the way people work. World leaders in providing our customers with a range of value-adding business services and solutions, we focus on constant innovation to deliver great outcomes for our customers. Our Digital Transformation team take customers on a digital transformation journey, organizing, automating and streamlining business processes.

We are looking for a Head of Delivery to lead delivery for our Digital Transformation team. Reporting directly to the GM – Digital Transformation you’ll manage a team of 13 direct reports to ensure seamless delivery of our software solutions for our customers.


The role:

  • Manage and grow professional services revenue against agreed budgets
  • Grow and mentor high performing teams
  • Define key deliverables, metrics and targets for the delivery teams
  • Delivery of high quality, timely solutions and effective financial management
  • Participate in strategic direction of the division
  • Build and maintain relationships with key client contacts
  • Manage internal systems for the delivery team


Experience needed:

Ricoh aims to be the best document solutions provider in NZ, and we’re looking for someone to continue driving the growth of our Digital Transformation division. You’ll need:

  • Strong people manager with demonstrated team management skills
  • Experience working for a software vendor
  • Solid understanding of Service Delivery methodologies (ITIL, Agile, Waterfall etc)
  • Good understanding of finances and budgets
  • Ability to develop and maintain excellent relationships both internally and externally
  • Proven experience in a delivery focused role
  • Experience or exposure to automation advantageous


Ricoh is in the business of change. Winner of the Westpac 2017 Employer of the year award, Ricoh recognises our employees with excellent benefits such as; discounted health insurance, gym memberships and dental care to name a few. Ricoh is a strong believer in the importance of work/life balance, supporting and encouraging our employees to get involved with the likes of the T42 race and Lake Taupo Cycle Challenge.


Imagine. Change. Join the Ricoh Team