Customer Installation Administrator

Location: Auckland
Department: Administration
Date Posted: 2018-05-08
Work Type: Permanent

Ricoh is a global organisation that leads the way in providing value-adding print and document management solutions. With six branches across NZ we put our customers at the heart of everything we do. We’re on the hunt for a Customer Installation Administrator to join our Installations team.

Based in Mt Wellington you’ll be responsible for co-ordinating installations of Ricoh machines to our customers. On a day to day basis you’ll be liaising with our customers, our Sales team, our Workshop Engineers and our Field Technicians to arrange delivery and ensure seamless installations for our customers.

We’re looking for someone loves providing exceptional customer service and thrives in a busy role. You’ll spend a lot of time on the phone and will be managing a lot of moving parts, so we need someone who can comfortable keep multiple balls in the air at once!

Full training will be provided for the right person, and you’ll be joining a supportive and close-knit team who love delivering exceptional service.

Your key responsibilities will include:

·         Liaise with Ricoh customers to set installation dates

·         Establish customer’s site requirements

·         Schedule customer audits with install service engineers, complete site audits where specified.

·         Ensure all installations are completed successfully within the agreed business timeframe.

·         Act as first point of contact for commercial customer installations, relocations and pickups.

·         Liaise with demand planner on stock requirements


We’re looking for someone with exceptional organisational skills, good computer skills and the ability to pick things up quickly, but most importantly we’re looking for people with an awesome can-do attitude.

Join Ricoh and you’ll be joining a values driven organisation that puts people first. We believe strongly in developing our employees, and will partner with you to grow your career. We have a great employee benefits package and a passionate workforce. There are very real opportunities for career development for the successful person.

If this sounds like you, please apply online today!